1.9  WHEN THINGS GO WRONG 
 
* Your computer connects with a public-access site and get gibberish 
on your screen.  

If you are using parameters of 8-1-N, try 7-1-E (or vice-versa).  
If that doesn't work, try another modem speed. 

* You have your computer dial a public-access site, but nothing 
happens.  

Check the phone number you typed in.  If correct, turn on your modem's 
speaker (on Hayes-compatible modems, you can usually do this by typing 
ATM1 in your communications software's "terminal mode").  If the phone 
just rings and rings, the public-access site could be down for 
maintenance or due to a crash or some other problem.  If you get a 
"connect" message, but nothing else, try hitting enter or escape a couple 
of times.  

* You try to log in, but after you type your password, nothing happens, 
or you get a "timed out" message followed by a disconnect.  

Re-dial the number and try it again. 

* Always remember, if you have a problem that just doesn't go away, ask! 
Ask your system administrator, ask a friend, but ask.  Somebody will know 
what to do.